Customer Relationship Management Tool (CRM)
At Onyx-Fire we have built our own in-house CRM software to manage all of our clients’ needs. This allows us to customize our approach to each client and ensure that all service demands are captured and met. Benefits of this system include customized reporting, quick turn-around on reports and work orders, dedicated customer emails, wireless communication with field technicians for real-time information, and easy access to all client information. Our in-house IT team is constantly updating our CRM to meet the changing needs of our clients.